Implementing the company’s process management by great lakes advisory chicago for example culture guarantees several benefits for the organization and its stakeholders.
1: Improved Communication And Work Pattern
The first benefit of implementing the culture of management by processes is improving communication between the interested parties. When the company defines work standards to be followed, the basic premise is that all operators know the procedure to be followed and perform it in the same way; whenever there is a change in the version of the procedure, everyone involved will implement the new version jointly. Another stakeholder benefitting from this is customers, who benefit from standardized service.
In this way, in all business units where the customer is served, communication will occur in the same way, with the same standard of excellence. Another great advantage is perceived by managers and the team itself since the learning curve when integrating a new component to the team is reduced. When there is a duly documented standard to be followed, new employees are formally communicated about the procedures to be adopted in the new job from the moment they are integrated into the organization. This allows employees to know their role within the company and not feel ” being lost” amid activities that need to be performed throughout the day.
2: Increased Reliability And Compliance In The Execution Of Processes
As the implementation of process management advances, the level of reliability and compliance in the execution of processes increases. Since there is a pattern to be followed, with indicators responsible for monitoring the fulfillment of tasks and their compliance with the proposed objectives, when there is a standard process model to be executed, it is possible to check at the end of the process if it has met the proposed requirements and if it is following the established. It is also possible to create compliance verification checklists and compliance with requirements to attest to the compliance and reliability of that execution.
3: Ease Of Identifying Bottlenecks, Points Of Improvement, And corrective Measures For Non-Conformities
Through the indicators of compliance with process requirements, it is possible to promptly identify improvement points according to the performance of the indicators and bottlenecks causing rework or delays in execution. Based on the results of the process performance indicators, it is possible to create improvement strategies for their execution as well as corrective measures to minimize damage. Another very efficient practice in process management is the possibility of identifying and recording non-conformities in the execution of the process.
Since the standard procedure determines compliance, how is it possible to register non-compliance without this? Registration of non-compliance without the standard to be followed is more like arbitrariness.
So It is recommended that the sequence be:
- Standard definition
- Implementation of culture by processes
- Performance monitoring
- Identification, registration, and treatment of non-conformities when they occur